Anwar Zada Gulyar
PESHAWAR: The Regional Office of the Wafaqi Mohtasib in Peshawar has issued important directions to Sui Northern Gas Pipelines Limited (SNGPL) for the timely and effective redressal of pending complaints of gas consumers. It was also agreed that the in-charges and focal persons of SNGPL sub-offices would personally appear before the Wafaqi Mohtasib during hearings of complaints against the utility.
The decision was taken during an important meeting between Muhammad Qasim Jan, Regional Head, Wafaqi Mohtasib Regional Office Peshawar, and Waqas Shinwari, General Manager, SNGPL Peshawar. The meeting reviewed in detail the status of pending complaints and implementation cases before the Office of the Wafaqi Mohtasib.
It was decided that all pending and implementable cases would be resolved strictly in accordance with the applicable laws, regulations and Standard Operating Procedures (SOPs) of SNGPL. A regular compliance report on the implementation of such cases will also be submitted to the Regional Office of the Wafaqi Mohtasib to ensure effective monitoring and follow-up.
SNGPL General Manager Waqas Shinwari assured that immediate instructions would be issued to the concerned officials to ensure timely redressal of public complaints and compliance with the directions of the Wafaqi Mohtasib. Muhammad Qasim Jan stressed that effective coordination between the Wafaqi Mohtasib and government institutions was essential for the prompt and transparent resolution of public grievances. The meeting reaffirmed the commitment of both institutions to good governance, accountability, timely implementation of decisions and prompt relief for the general public.
