TP Report
PESHAWAR : General Manager Operations, Peshawar Electric Supply Company (PESCO), Muhammad Zubair Khan organized an online e-court session via Facebook to directly hear and resolve electricity-related complaints of consumers.
During the live e-court, hundreds of consumers—including those from remote and far-flung areas—participated from their homes and recorded their grievances. The General Manager issued on-the-spot directives for the immediate resolution of reported issues, ensuring prompt administrative action.
Heads of various PESCO departments were also present during the session to respond to complaints relevant to their respective domains. Departmental representatives provided clarifications and committed to resolving outstanding matters in accordance with company regulations and service standards.
The initiative enabled consumers to have their concerns addressed without physically visiting PESCO offices, thereby enhancing accessibility, transparency, and service delivery.
Muhammad Zubair Khan termed the e-court a positive and effective step toward consumer facilitation. He emphasized that similar e-courts should not only be organized at the head office level but also at the circle level, so that consumers in remote areas can conveniently access grievance redressal mechanisms.
The session concluded with reaffirmation of PESCO’s commitment to improving customer service through digital platforms and responsive governance.
