PROVINCE REPORT
PESHAWAR: Special Assistant to the Chief Minister for Home and Tribal Affairs, Tariq Saeed Marwat, as the chief guest, formally inaugurated the Complaint Cell (1992) established by the Home and Tribal Affairs Department, Government of Khyber Pakhtunkhwa.
The inauguration ceremony was attended by senior officers and officials of the Home and Tribal Affairs Department. On the occasion, Deputy Director Home and Tribal Affairs, Rafaqat Khan, gave a detailed presentation to the Special Assistant on the establishment, operational mechanism, scope and complaint management system of the Complaint Cell.
The Special Assistant was informed that the Home and Tribal Affairs Department has formally notified the establishment of the Complaint Cell. Through the new facility, complaints, suggestions and public grievances relating to the Home and Tribal Affairs Department and its attached institutions can be submitted through Complaint Helpline 1992 and Telephone No. 091-9214941. Complaints may also be lodged through email, written applications and other officially approved communication channels.
The briefing further highlighted that every complaint received will be properly documented, while the identity of complainants will remain strictly confidential. All complaints will be forwarded to the relevant authorities for prompt action, and a comprehensive monitoring and follow-up mechanism has been established to ensure timely resolution and effective public service delivery.
It was further informed that Director (IT) Muhammad Bashir has been appointed as the overall In-charge of the Complaint Cell. He will oversee its operations, monitor the complaint resolution process and ensure the preparation of periodic performance reports.
Addressing the ceremony, Tariq Saeed Marwat said that, in line with the vision of Chief Minister Khyber Pakhtunkhwa Muhammad Sohail Khan Afridi, the timely resolution of public complaints, transparent governance, accountability and efficient service delivery are among the provincial government’s foremost priorities. He said the establishment of Complaint Cell (1992) will provide citizens with an effective and reliable platform to register their complaints and seek timely redress, thereby further strengthening public confidence in government institutions.
The Special Assistant directed the concerned authorities to ensure that all complaints are processed and resolved within the prescribed timeframe. He stressed the importance of maintaining an effective monitoring and follow-up mechanism and called upon all relevant officers to discharge their responsibilities with honesty, professionalism and dedication to provide prompt and quality relief to the public.
Complaint Cell Helpline: 1992
Telephone: 091-9214941
