PROVINCE REPORT
PESHAWAR: Peshawar Electric Supply Company (PESCO) has introduced a Facebook-based e-court system to address complaints and issues of electricity consumers in an efficient and transparent manner.
According to details, General Manager Muhammad Zubair Khan conducted an online session where residents of Bashirabad and other areas raised their concerns regarding electricity supply and load shedding. The forum was aimed at ensuring direct communication between consumers and authorities so that complaints could be resolved without delay.
During the session, instructions were issued to review electricity distribution and reduce the duration of load shedding in affected areas while improving overall system efficiency. The initiative also focused on strengthening consumer access to complaint resolution through digital platforms.
Officials stated that the e-court mechanism is designed to ensure quick response to public grievances and improve service delivery. Residents appreciated the initiative and expressed hope that such digital engagement will help resolve long-standing electricity issues more effectively.
